Privacy Notice for OaklyCare™ Health
Effective Date: 24/10/2025
Your Privacy is Our Priority
1. Introduction: Your Privacy is Our Priority
OaklyCare™ Health ("we," "us," or "our") is committed to protecting the privacy and security of your Personal Data. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and home healthcare services (collectively, the "Services").
2. Personal Data We Collect
We collect Personal Data that you voluntarily provide to us when you register for the Services, book a service, use our mobile application, or contact us. This data includes:
- Identity Data: Name, date of birth, gender, and contact details (address, email address, phone number).
- Account Data: Username, password, and unique user ID.
- Financial Data: Payment card details (processed securely by a third-party payment processor), and transaction history.
- Health and Sensitive Personal Data (Crucial for Care): As a healthcare provider, we collect sensitive data, including:
- Medical history, current health status, and diagnoses.
- Vital signs and remote monitoring data (e.g., heart rate, blood pressure) collected via our 24/7 Remote Health Monitoring service.
- Care plans, service logs, and in-app documentation from care providers.
- Information related to the Oakly FallGuard™ assessment.
- Technical Data: IP address, browser type, operating system, and device information.
- Usage Data: Information about how you use our website and app, including service preferences and interaction with our AI-powered features.
3. Purpose and Legal Basis for Processing (NDPR Compliant)
We process your Personal Data for the following purposes, based on the legal grounds specified in the NDPR:
| Purpose of Processing | Legal Basis |
|---|---|
| To Provide Services: Fulfilling service requests, matching you with care professionals, and managing your care plan. | Consent (for sensitive health data) and Performance of a Contract (for service delivery). |
| Payment Processing: Handling secure payments for services rendered. | Performance of a Contract and Compliance with Legal Obligation (e.g., tax laws). |
| Remote Monitoring & AI: Providing 24/7 remote monitoring, using AI for personalized care recommendations, and fall risk prediction. | Consent (explicit consent for processing sensitive health data for these specific purposes). |
| Communication: Sending service updates, appointment reminders, and responding to inquiries. | Legitimate Interest (to manage our relationship with you) and Consent (for marketing communications). |
| Security and Fraud Prevention: Protecting our systems and users from unauthorized access or fraudulent activity. | Legitimate Interest (to protect our business) and (to ensure data security). |
| Improvement of Services: Analyzing usage data to improve our app, website, and service offerings. | Legitimate Interest (to grow our business). |
4. Disclosure of Personal Data
We may share your Personal Data with the following parties, only when necessary and under strict confidentiality agreements:
- Care Professionals: Licensed nurses, carers, and other professionals to enable them to provide the requested services.
- Third-Party Service Providers: Payment processors, IT and system administration services, and data analytics providers.
- Legal and Regulatory Authorities: When required by law, court order, or to comply with the NDPR or other government regulations.
- Affiliates: Other entities within the OaklyCare group for internal administrative purposes.
5. Data Security
We have implemented appropriate technical and organizational measures to prevent your Personal Data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include encryption, access controls, and regular security audits.
6. Your Data Subject Rights (NDPR)
Under the NDPR, you have the following rights regarding your Personal Data:
- Right to be Informed: The right to know what data is being collected and how it is being processed (as provided in this Notice).
- Right of Access: The right to request a copy of the Personal Data we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): The right to request the deletion of your Personal Data, subject to certain legal exceptions.
- Right to Restrict Processing: The right to request that we limit the way we use your data.
- Right to Object to Processing: The right to object to the processing of your data, including for direct marketing.
- Right to Data Portability: The right to receive your Personal Data in a structured, commonly used, and machine-readable format.
- Right to Withdraw Consent: The right to withdraw your consent at any time where we are relying on consent to process your Personal Data.
7. Data Retention
We will only retain your Personal Data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Contact Information
If you have any questions about this Privacy Notice, please contact us through the email below:
Email: info@oaklycare.com